Service Status: Viewer

Mac OS X - Mozilla Firefox

• Video quality

  The video quality depends on your internet connection. If the connection is insufficient, it will have a negative impact on the quality of the video displayed.

• Audio during video webcast/webinar

  Our player checks the internet connection of your computer. If the quality of the connection is very poor, the video webcast/webinar will switch to the audio version only.
  As soon as the quality of your internet connection is sufficient, the video images will be displayed again automatically.

• Minimum system requirements

  Player: Supported operating systems and browsers

  Browsers

  – Google Chrome
  – Microsoft Internet Explorer 10 and 11
  – Microsoft Edge
  – Firefox
  – Safari

  Desktop operating systems

  – Windows Vista
  – Windows 7
  – Windows 8.1
  – Windows 10
  – OS X 10.10 Yosemite
  – OS X 10.11 El Capitan
  – macOS 10.12 Sierra

  Mobile operating systems

  – iOS 9 and above
  – Android 4.4 and above

  Player: Firewall settings
  – 80 (TCP)
  – 443 (TCP)
  – sdk.companywebcast.com
  – scorching-fire-2945.firebaseio.com (when any type of messaging is used in the Player)
  – www.google-analytics.com
  – ws.peer5.com

• Watching a webcast via a company network

  If you are trying to watch a webcast/webinar via a company network, you may experience problems.

  For advice on solving the problems, it is best to contact your network administrator.

  If the network administrator cannot find a solution, please e-mail details of your problem to support@companywebcast.com.

• The video is not immediately available on demand

  Mozilla Firefox & Internet Explorer:
  The webcast is archived afterwards. This process can take up to 15 minutes.

  Google Chrome:
  The live video is repeated until it becomes available on demand.

• The video will not load

  – Refresh the page by pressing the F5 key.
  – Check if your operating system and browser are up-to-date. If not, update them first. Also check the FAQ Minimum system requirements.
  – Make sure that your internet connection is working properly. If you are using Wi-Fi, we advise to switch to a wired connection.

• I have no audio

  Check whether your audio is working with other sources. For example, try watching a video via YouTube to check whether your sound is switched on.

  If the audio is not working with other sources either, it is advisable to double-check your audio settings. Make sure that your sound is not set to “mute”.

  If the above steps do not help, try refreshing the web page by pressing the F5 key.

• No video or Audio (Mozilla Firefox)

  1. Ensure that the latest version of Mozilla Firefox is installed on your computer. You can download the latest version via the following link
  2. Open the webcast/webinar and press the following keys on your keyboard: CTRL + R or F5.
  3. Clear your browsing history. You can do this by holding down the following keys: CTRL + SHIFT + DEL.
  4. Reboot your computer.
  5. If the above steps do not help, it is advisable to try a different browser such as Google Chrome or Internet Explorer.

• Player page will not load

  It is possible that your virus scanner or firewall is blocking the page. To check this, temporarily deactivate your virus scanner or firewall and then try to load the page again.

  If this does not solve the problem, it is possible that the page is not working. Check the Service Status website regularly for the latest information.